Support Cart

The Support Cart feature allows you to save Oracle Applications Manager pages with their data and then zip them up in a file to send to Oracle Support.  Oracle Support can then view your pages in the Oracle Applications Manager display format.

When you click the Add to Support Cart button, the page is added to the Support Cart.  If you have filtered or sorted the data, your manipulated view is submitted.  

For example, these are some of the pages with the Support Cart feature:

• Configuration Overview

• Site Level Profile Settings

• Recommended/Mandatory Initialization Parameters

• ICM Environment

• Products Installed

• Invalid Objects

• Concurrent Manager Recovery

• Report Results

• All log files

Support Cart Contents

To view the contents of the Support Cart, click on the Support Cart icon from any page.  

The Support Cart Contents page lists each page placed in the cart and its Application Name.  You can filter the list by Page or Application.  Click the View icon to view a page in a separate window.  

Click Save Cart to save the contents to a zip file that you can send to Oracle Support.

Any contents of the cart that are not saved are automatically deleted when you log out of Oracle Applications Manager.  

To restore a saved cart, click Restore Cart to browse your directory for the saved cart.

Restore Cart Contents

Select a cart file from the list displayed, or use the Browse button to select a file from the directory.  Click Restore.